IT Support Technician Intern

at Teads ,

Teads, The Global Media Platform, has an engineering team that brings together 200+ talented individuals in 3 main locations (Montpellier, Paris, and Bucharest). We are organized in agile and autonomous feature teams and share technical knowledge within several communities of practice.
To innovate, we promote diversity and are committed to creating an inclusive environment for all employees.
  Join a team of passionate people who build quality and responsible advertising, at scale!
Our IT team

Our IT Team aims at providing best-in-class support to all our Teadsters around the world, providing to everyone the technical means to help our company thrive and grow. 

From first level support to major Information Systems management and standardization, our team is a central piece, working closely with all departments of the company.

The team is a true part of our Engineering group and aims at growing thanks to the building of synergy and the learning of best practices that comes from the Software world (SRE principles for instance). 

What will you do?
As an IT Support Technician Intern, your missions will be to:
  • Provide day-to-day technical support for customers 
  • Document; track and monitor customer problems to ensure resolution in a timely manner through common customer request methods (Ticketing Systems, Slack, Email etc.)
  • Create processes and documentation that the team can follow for repeatable tasks 
  • Drive global information technology projects and project deliverables 
  • Maintain inventory of IT assets and ensure Teads compliance standards are followed
  • Support common IT services: Google Apps, Slack, Zoom, Office 365 etc.
  • Maintain relationships with vendors and cross-functional teams 
  • Be an advocate of knowledge sharing across It and employees 
What will you bring to the team?
  • We are an international team that delivers worldwide support – speaking English is mandatory
  • Someone interested in learning about how to deliver a world-class customer service experience 
  • Natural problem solver who enjoys identifying ways to make things better
  • Mac, Windows & Linux experience is a plus 
  • Experience with Google Suite, Slack, Zoom or videoconferencing, confluence/jira is a bonus 
  • Basic knowledge of audio visual support (Business Events, Offsites, Live Streaming) is a plus 
  • Basic knowledge of corporate networking and security practices is a plus 
Why work at Teads?
Discover more about our culture and benefits on our Engineering website and Welcome To The Jungle page.
  • Entrepreneurship, we value ownership, initiative, autonomy and pragmatism
  • You will work in an organization where humility, respect, and trust are core values
  • We embrace a “no blame no mercy” mindset
  • You build it, you ship it, you run it
  • Knowledge sharing across organizational boundaries through communities of practice (backend development, datastore, web development, data science, data engineering …) 
  • Get competitive benefits and in-house training
About Teads
Teads operates a leading, cloud-based, omnichannel platform that enables programmatic digital advertising across a global ecosystem of quality digital media. 
As an end-to-end solution, Teads’ modular platform allows partners to leverage buy-side, sell-side, creative, data and AI optimization technologies. For advertisers and their agencies, Teads offers a single access point to buy the inventory of many of the world’s best publishers and content providers.
Through exclusive global media partnerships, Teads enables advertisers and agencies to reach billions of unique monthly users in brand safe, responsible advertising environments, while improving the effectiveness and efficiency of digital ad transactions.
Teads partners with the leading marketers, agencies and publishers through a team of 1,200+ people in 50 offices across more than 30 countries.
We're committed to creating a dynamic work environment that values diversity and inclusion, and represents employees across a variety of skill sets. We embrace contributions from all ages, sexes, races, ethnicities, religions, sexual orientations and gender identities.
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